Service & Values

Service & Values

We take pride that you have chosen Potawatomi Carter Casino Hotel for your career, and pledge to you that we will provide the necessary tools and training in order for you to succeed in your position.

Potawatomi Carter Casino Hotel is committed to the following Core Values for our Team Members:

  • Respect
  • Pride
  • Flexibility
  • Responsibility
  • Commitment

Our #1 priority is to provide exceptional customer service and the ultimate entertainment experience for every guest who visits our facility.

Our Team Members choose to:

  • Smile – A smile, a friendly hello, a genuine concern for our guests is what guest service is all about.
  • Listen & Communicate – We take the time to listen to our guests and strive to communicate to address all of our guests’ needs.
  • Be Knowledgeable – We strive to be knowledgeable about ongoing promotions, game locations, food specials, and the casino in general in order to allow our guests to enjoy themselves to the fullest extent while they are here.
  • Appreciate – We appreciate every single guest and want you to know how important you are!

Our Vision:

To be the premier gaming and hospitality destination by providing first class service, superior entertainment value and exceptional amenities.

Our Mission:

To provide exceptional experiences to our guests; to train and develop our team members by offering them opportunities to learn and providing them with the tools that will assist them in reaching their maximum potential; to be a responsible, contributing member of surrounding communities.